Is eSIM good for travel?

Absolutely! eSIM is fantastic for travel. It lets you hop from one country to another without the hassle of swapping SIM cards. Plus, you get to enjoy local data rates!

Is my phone eSIM compatible?

Most modern iPhones (XS and later) and many Android phones support eSIM. Check the full compatibility list at my-esim.eu/compatibility to confirm your device.

Can you install eSIM before Travelling?

Yes, you can! Setting up your eSIM before you start your journey is super easy. Just scan a QR code or enter the activation code provided by email, and you are all set to go.

Can I use eSIM in any country?

eSIM has coverage in over 190+ countries. While most countries support eSIM, checking if your destination is on the list is always good.

How to remove eSIM after trip?

iPhone: Settings > Cellular > Tap eSIM > Delete eSIM. Android: Settings > Network & Internet > Mobile Network > Remove (exact path differs by Samsung/Google/Pixel).

How do I know if my eSIM is active?

Once you have installed your eSIM, you can check your device's network settings. You are good to go if it shows the network name and you have got signal bars!

What Countries do not accept eSIM?

While eSIM is widely accepted, a few places might still be catching up. Use of eSIM in India and Russia is not common. It is best to check eSIM's country list on our website or app for the latest info.

What is included in a prepaid eSIM plan?

A prepaid eSIM plan from my-esim.eu includes a set amount of mobile data valid for a specific number of days in one country or region. After purchase you receive a QR code by email to activate the plan on your device.

Help & FAQ

Frequently Asked Questions About eSIM

Everything you need to know about travel eSIMs — from choosing a plan to troubleshooting your connection.

All eSIM Questions Answered

Tap a question to expand the answer. Can't find what you're looking for? Contact our support team.

What is an eSIM?

An eSIM (embedded SIM) is a digital SIM profile built into your phone. Instead of a physical plastic card, your carrier settings are downloaded remotely. You can install multiple eSIM profiles on one device and switch between them without swapping hardware.

How does a travel eSIM work?

You choose a data plan for your destination on my-esim.eu, pay online, and receive a QR code by email. You scan the QR code with your phone camera to install the eSIM profile. When you arrive at your destination, you enable the eSIM and it connects to a local mobile network automatically.

Which phones support eSIM?

Most iPhones from iPhone XS (2018) onwards support eSIM, including all iPhone 11 through 16 models. On Android, Samsung Galaxy S20+, Google Pixel 3+, and many flagship devices from Sony, Motorola, and others are compatible. Check the full list at my-esim.eu/compatibility. Note: iPhones purchased in Mainland China, Hong Kong, and Macao are not eSIM compatible.

How do I install an eSIM on iPhone?

Go to Settings > Cellular > Add eSIM. Tap "Use QR Code" and scan the QR code sent to your email. Follow the on-screen prompts to complete the installation. The eSIM profile will appear in your cellular plan list.

How do I install an eSIM on Android?

On most Android phones go to Settings > Network & Internet (or Connections) > Mobile Network > Add mobile plan or Download SIM. Scan the QR code from your email. Exact menu paths differ between Samsung, Google Pixel, and other brands.

When should I activate my eSIM?

Install the eSIM profile on your device before you leave home — while you still have Wi-Fi. You can do this days in advance. Most plans activate (and start counting days) only when you first use mobile data at your destination, not at the moment of installation.

Can I keep my existing SIM active alongside the eSIM?

Yes. Your physical SIM stays in the tray. You can receive calls and SMS on your home number while using the eSIM for mobile data. Simply set the eSIM as the default data line in your phone settings.

Does the eSIM include calls and SMS, or only data?

Most plans on my-esim.eu are data-only plans. Some plans include voice and SMS — these are clearly labelled as "Data + Voice + SMS" in the plan selection. Data-only plans let you use internet-based communication apps like WhatsApp, Telegram, and FaceTime freely.

Can I use WhatsApp and other messaging apps with an eSIM?

Yes. WhatsApp, iMessage over data, Telegram, Signal, and all internet-based messaging apps work normally over the eSIM mobile data connection.

Is eSIM cheaper than international roaming?

In most cases, yes. A prepaid eSIM gives you a fixed data allowance at a known price. International roaming from most home carriers charges per megabyte or per day, which can quickly exceed the cost of an eSIM plan. See our comparison: my-esim.eu/compare/esim-vs-roaming.

What happens when my data runs out?

When your data allowance is used up, mobile data through the eSIM stops. You can purchase a new plan for the same destination. Some plans support top-up — check the plan details page to see if a refill option is available.

Can I delete and reinstall an eSIM?

You can delete an eSIM profile, but once deleted it cannot be reinstalled — the QR code is single-use. If you want to pause usage, simply disable the eSIM in settings rather than deleting it. The plan countdown pauses on some plans when the eSIM is disabled.

Why is my eSIM not connecting to a network?

Common causes: (1) Data roaming is not enabled — go to Settings > Cellular > your eSIM plan > enable Data Roaming. (2) The eSIM is installed but not set as the active data line. (3) The plan has expired. (4) You are in a location without coverage from the plan's partner network. If the problem persists, contact support at [email protected].

Can I use eSIM in Europe?

Yes. We offer eSIM plans for individual European countries (Germany, France, Italy, Spain, Turkey, Switzerland, etc.) and multi-country European plans that cover 30+ countries across the continent. Browse at my-esim.eu.

How fast is the mobile data connection?

Most plans connect to 4G/LTE networks. Some plans support 5G where the local network infrastructure allows it. The plan detail page shows the connectivity type (4G, 4G/5G). Actual speeds depend on network load and local coverage.

Do I need to verify my identity or passport?

No passport or identity verification is required to purchase or activate an eSIM plan on my-esim.eu. You simply need a valid email address to receive the QR code.

How do I contact support?

Email us at [email protected] or use the contact form at my-esim.eu/contact. We respond to all support requests as quickly as possible.